SHOP can deliver a range of daily and weekly shopping services to best suit your needs. If you find it challenging to do the shopping yourself, your Supporter is there to help.

Your Supporter can visit you at your home to collect your shopping list and payment method. They will collect the shopping you need from the store of your choice, return and drop off your shopping. They can even support you to put everything away. Your Supporter can do the shopping for you as a one off, or you can make it a regular call either weekly, fortnightly or monthly.


SHOP can also provide a range of cleaning services so that you feel confident to maintain a happy and healthy home. Your Supporter can visit you at your home to agree which cleaning jobs you would like them to carry out. Your Supporter will work safely and efficiently in your home, leave everything as they found it and tidy away materials when they have finished.

Your Supporter will tell you how long it will take to complete the cleaning you require so that you know what to expect. Your Supporter can do your cleaning as a regular call either weekly, fortnightly or monthly.

Frequently asked questions

What is SHOP?

SHOP is Supporters Helping Older People. We provide you with a dedicated Supporter to carry out practical tasks such as shopping or cleaning in order to help you maximise your independence within your own home.

How does the SHOP service work?
When we receive your details, our coordinator will contact you to carry out an assessment. In agreement with you we then arrange for a Supporter to visit you on your preferred day and time in order to carry out the service.
What does it cost?

The cost is £17 per hour payable monthly in arrears by cheque or bank transfer.

Will I always see the same person?

Yes. You will be allocated your own Supporter who will visit on the days and times we have agreed.

How do I pay for my service?
Customers are invoiced on a monthly basis either by post or email and payable by cheque or bank transfer.
Who do I speak to if I have a problem?

Call our main office number to speak to Val or Rachel who will be happy to discuss any concerns you may have.


Companions – Options – Respect – Excellence

Welcome to our CORE project! A natural extension of our successful SHOP service, providing practical support for people in their own homes, to achieve greater independence through valued support.

CORE was established in 2021 through a grant from the Knowsley Foundation allowing us to implement this innovative project across the borough. 

CORE is in place to offer companionship to enable those older people who need a little extra support. The project aims to address loneliness and social isolation. The project is now funded through the National Lottery Community Fund, allowing Better Lives to continue to support older people.

CORE provides dedicated one-to-one Supporters to build relationships with people, helping them to regain confidence, attend social activities, or spend quality time with them in their homes. Each partnership will be individually tailored to the needs of the person, always embodying options, respect and excellence – the key tenets of all of our delivery.

The services within this project are free at the point of use to the people who need it.

The CORE project is specifically aimed at people who are less able to attend community activities and is fully funded by the National Lottery Community Fund until February 2026.

Please contact us on 0151 449 3706 for further information or to make a referral into this project.

Find out more about SHOP

If you would like to find out more about our SHOP service
we would love to hear from you

SHOP enquiry form